*Role & Responsibilities*

* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of customer service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

*The Person:*

* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

*Essential Criteria:*

* Minimum 6 months’ customer service experience
* Professional telephone etiquette.

*Desirable Criteria:*

* 12 months’ contact centre experience dealing with customer queries via phone.

*Hours of Work:*

* 40 hour per week
* Rotational shift patterns between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (1 In 3 Weekends).
* Permanent contract

*Selection Process:*

* Telephonic Screening
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks

*HCL_BSERV*

Job Type: Full-time

Salary: £11.00 per hour

Expected hours: 40 per week

Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift



Experience:
* customer service: 1 year (preferred)

Licence/Certification:
* Right To Work in The UK (required)


Work Location: In person


Reference ID: PEARBELF23